ActiviSupport is the new ActivIdentity secure Oracle based web portal that will deliver self-service support 24/7. Whether you need answers to product questions; the latest documentation at 3am; to initiate an RMA; or download software patches; the self-service web portal will be the most direct path.

Features and Benefits

ActiviSupport is a sophisticated knowledge base system that will provide the support information you need to solve the majority of problems. ActiviSupport will provide:

• Secure online web portal
• Searchable knowledge base which enables you to swiftly find answers to your questions.
• Ability to create, update and track service requests.
• Product specific escalation questionnaire that gathers all the required information during service request creation.
• Notification via e-mail whenever a service request is updated.
• Ability to download all product related software along with hot-fixes and patches.
• Ability to provide instant feedback on service request resolution and documentation.

Availablility

Available December 2007. Access to ActiviSupport will only be to registered Customers with a valid ActivIdentity Maintenance & Support contract, and to Partners, Resellers and Distributors.

For more information please call:

Americas: +1 800 670 6892
Europe, Middle East and Africa: +33 (0) 1 42 04 80 80
Asia Pacific region: +61 2 6208 4891