Dedicated Services

ActivIdentity Dedicated Services™ helps ensure your continued success by providing long-term dedicated onsite engagements. Dedicated Services offers Consultants to assist with the operational management of your ActivIdentity solutions on a day-to-day basis.

By providing ongoing expert consultancy, Dedicated Services Consultants expedite troubleshooting, help identify risk mitigation strategies during solution upgrades, and reduce training costs by minimizing the training needed for internal staff.

ActivIdentity Dedicated Services helps reduce your daily operational risks by delivering the following features and services:

• Single point of contact for everything related to ActivIdentity technology
• Consulting on operational adoption of ActivIdentity products
• Security reviews of the deployed ActivIdentity solution
• Ongoing audit of the ActivIdentity solution to ensure that it is operating according to best practices
• Quick problem resolution via direct access into ActivIdentity Support and Engineering
• Day-to-day configuration and performance tuning operations
• Documentation such as upgrade plans, test plans, deployment guidelines, and technical notes
• Ongoing ActivIdentity product training and knowledge transfer
• Oversight and review to ensure the correct implementation of ActivIdentity product upgrades and configuration changes