Worldwide Locations
Contact Support
ActivIdentity provides Level-3 technical support to direct customers and ActivIdentity authorized channel partners with current support and maintenance contracts and current certification from passing an ActivIdentity Certification Professional exam. All others should contact their local IT helpdesk or the reseller who sold them their ActivIdentity product for assistance.
Note: If you have a technical support question about an HID product, please visit http://www.hidglobal.com/main/technical-support/
Note: If you need to report a suspected security vulnerability, please do so here: http://www.hidglobal.com/main/product-security-reporting-center/report-a-vulnerability
Email:
support@actividentity.com
Online:
https://portal.actividentity.com
Downloads, Hotfixes, Service Packs, Notifications
https://support.actividentity.com
Incidents, Knowledge Base, Surveys, Forums, Install Base
Phone:
Premium support customers can call the numbers listed below to reach the dedicated ActivIdentity support specialists in their region.
T +1 800.670.6892 (Toll-Free)
North America/South America
T +1 408.824.1481
Europe, Middle East and Africa
T +33 (0) 1.42.04.80.80
Asia Pacific
T +61 2.6208.4891
